A: Please go to our Reset Password page.
1. Enter the email address you registered with to request a password reset email.
2. You will receive an email from us with a link to reset your password.
3. Follow this link to the password reset form, where you can enter your new password.
A: Provided the lenses are in stock, items typically arrive within 3-6 business days of shipping. Please allow more time for remote or isolated areas.
A: Since delivery is made by a 3rd party, we cannot control delivery dates. Please contact the shipping/delivery company directly for such inquiries or requests.
A: Please contact our customer support team so we may assist you in resending your package. Additional shipping costs may apply.
Please note: We will not resend packages over 30 days old. We will not refund orders after 1 year of purchase.
A: Our shipping team may combine multiple orders to your delivery address to make receiving your lenses easier.
A: We deliver contact lenses anywhere in Canada via Canada Post for the standard flat rate of CAD$11.95 per order, regardless of your location.
A: After you’ve completed your order, we’ll send you a confirmation email.
A: If you do not receive a confirmation email, please use this inquiry form to let us know. You may also visit My Account to confirm your purchase.
A: Please contact us immediately. If your order has not yet been processed, we may be able to cancel the order.
However, if your order has already been shipped, we will instruct you how to send us the unopened boxes. Once we receive your returned items, we’ll ship you the correct items.
* Additional shipping costs will apply.
A: Click here for details on our Return Policy.
A: For customers with 20/20 vision, we offer colored contact lenses with a [0.00] power . However the base curve is only available in one size. In order to wear colored contact lenses, you must consult your eye care specialist if:
We are not liable for any complications caused by using contact lenses. Please follow the instructions given to you by your eye care specialist.
A: Yes, you must have a valid prescription from a registered eye care specialist. Please ensure that the prescription on your order information is the same as what was provided by your eye care specialist.
A: If you currently wear contact lenses, this information can be found on the side of your lens boxes. Be aware that one eye may have a different prescription than the other.
A: Ask your eye care specialist to email a copy of your prescription to you.
A: We strongly recommend selecting contact lenses as directed by your eye care specialist.
A: Currently, we do not carry lenses for farsighted eyes (+), nor do we carry progressive or toric lenses. We apologize for the inconvenience.
A: Yes, contact lenses are medical devices. Therefore, you must be examined by a certified eye care specialist before purchasing contacts. You must also follow the manufacturer's instructions and any guidance and instructions provided by your eye care specialist.
A: Yes, we recommend having your eyes checked periodically, as directed by your eye care specialist.
A: Unfortunately, we are not able to provide direct billing service.
A: Many of our customers have submitted claims to their insurance companies. For more details, we recommend verifying with your insurance company first.
A: Please contact our customer support team after your order has been shipped out.
A: You will receive a printed copy of your invoice with your order. A digital copy will be available from your account page after your order is shipped out.
A: Please contact us immediately by using the inquiry form. Provide your name, Order ID and the lens data listed on the lens boxes that you received. Lens data is usually found on the sides of lens boxes and will include the PWR/power of the lens.
A: For cancellations or refunds, please see our new Shipping and Returns page.
A:If you’re wearing the lenses, please remove them immediately and contact us via our inquiry form. Include your name and order ID. Do not throw out the original lens boxes, as you may need to return these to us.
A: Please follow the guidance of your eye care specialist when choosing contact lens solutions. It is also helpful to check the lens manufacturer's recommendations.
A: Our standard receipt, enclosed with the delivered goods, states the customer's name; purchase info (unit cost, total cost, quantity ordered, and purchase date); payment method; product details (product name and style); optometrist data for each product.
A: You can let them thaw at room temperature for 24 hours before wearing them. Since contact lenses are individually sealed and sterilized there will be no change in your wearing experience.