Once you’ve completed your order, we’ll send you an order confirmation email. If you don’t receive this within an hour or so, or if you notice any issues with your order, contact our Customer Support team as soon as possible.
Once we’ve shipped your contact lenses, we’ll send you a shipment confirmation email. This will include a tracking number and Order ID, so you can check on your order’s status.
Be sure to add firstname.lastname@example.org to your email safe list, so that you never miss an alert.
You can return/exchange your unopened contact lens boxes within 30 days of your purchase date.
Please ensure that your contact lens boxes are unopened – which means, the product boxes (not the cardboard box that contains your order) themselves must be unmarked, unopened and undamaged.
When you are ready to start a return/exchange process, please fill out our simple inquiry form and our customer support team will get to it as soon as they can.
What if my order was sent back to your company?
Sometimes, the courier may have attempted to deliver your lenses at a time you were away, or they could not find your address due to an input error at the time of purchase.
We can definitely send your lenses to you again – please fill out our inquiry form, so our customer support team can start a resend process. Please note there will be a resending fee for your order.
Please accept our sincerest apologies if you received defective products! We try our very best to ensure all orders are fulfilled properly and keep our product quality high, but sometimes, unfortunate mistakes do happen.
We definitely want to make things right for you– please fill out our inquiry form and we’ll start a replacement process right away. Please do not dispose of your defective lenses as we will require images of the lenses (with the product box showing the barcode) to be able to send a return label to collect them. If you are eligible for a replacement, we will send the product to you, free of charge.
Got questions not covered in our FAQs? Email us: email@example.com.
We’re open Monday-Friday from 9am-5:00pm (PST). *Closed weekends and some holidays.